Effective Date: June 30, 2024

At TruVision Eye Care, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may return it in accordance with our return policy outlined below.

1. Eligibility for Returns

Time Frame: Returns must be initiated within 30 days of the purchase date.
Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
Receipt: Proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:
Opened or used eye care products (e.g., eye drops, contact lens solutions)
Customized or prescription lenses
Gift cards

3. Return Process

To initiate a return:

Contact Us: Email our customer service team at drkim@truvisioneyecare.com with your order number and reason for return.
Receive Authorization: Wait for a return authorization number (RMA) and detailed instructions on how to return your item.
Ship Item: Send the item back to us at the address provided, ensuring it is securely packaged to avoid damage during transit.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

Approved Refunds: Will be processed within 7-10 business days to the original method of payment.
Rejected Returns: Items that do not meet the return criteria will be sent back to you.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at drkim@truvisioneyecare.com.

6. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

For any questions regarding our return policy, please contact us at:

Email: drkim@truvisioneyecare.com
Phone: (253) 356-0029
Address: TruVision Eye Care, 4502 S Steele St, Ste #304B, Tacoma, WA 98409

Thank you for choosing TruVision Eye Care. Your satisfaction is our priority.